Ora New Zealand respects your privacy and values the relationship we have with you.
We want to make sure you feel comfortable using our website and interacting with us online. By using this website, you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with personal information.
We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties, but may in some instances share your information with third parties providing a service to us. If our information practices change, we will update this Privacy Policy.
How does Ora New Zealand collect your information?
We collect personal information that you provide to us through this website as well as through promotions, competitions and customer queries. We collect non-personally identifiable information when you browse our website or interact with our social media content or advertising.
The information we may collect includes:
- your name, address, contact number(s), email address and payment details;
- information about your preferences for our products;
- information about your responses to our content or advertising;
- your demographics and interests;
- a record of any queries you have made through this website or by contacting Ora New Zealand
How does Ora New Zealand use your information?
We may use your personal information in the following ways to:
- process and fulfil your order including communication about order delivery
- communicate with you by email, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communication
- administer and fulfil promotions and competitions
- help us learn more about your shopping preferences and enhance your experience
- help us address problems with and improve our site design, products and services
- analyse trends and statistics
- protect the security or integrity of our website and our business
- contact you if necessary
Does Ora New Zealand share your information?
We may share your personal information in the following ways:
With service providers who manage our customer information and perform services on our behalf. These may include promotions and communications to our customers. We do not authorise these service providers to make any other use of, or disclosure of your information unless we specify otherwise in our promotions or communications.
- To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law.
- To protect our rights, or property, or those of our related companies.
- To enforce our terms and conditions.
- To act in the interest of Ora New Zealand, or our related companies, customers or others as deemed appropriate.
How can I manage the personal information that Ora New Zealand holds about me?
You have rights of access to and correction of personal information that we hold about you. To access, correct or change your personal information, please contact us.
You can choose to opt-out of receiving any marketing emails from Ora New Zealand at any time by emailing orders@oranewzealand.com or simply clicking the ‘unsubscribe’ button at the bottom of the email.
How does Ora New Zealand use cookies?
Our website uses "cookies" to collect transaction information and to enhance or personalise your online browsing and shopping experience. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. However, if you do not accept cookies and/or provide all the necessary or requested information, you may not be able to access your account information or make purchases on our website.
How do I know my personal information is secure?
We provide you with a safe and convenient shopping experience using Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Ora New Zealand limits the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality. As an added safeguard, Ora New Zealand does not store credit card information with your registered online profile.
Links to third parties?
Our website and other digital platforms may contain links to third parties, which are provided for your convenience. Please check the privacy and security policies of the websites and/or digital platforms of those third parties that you visit.